International Orders – Buyer-Arranged Courier

International Orders: Buyer-Arranged Courier Collection

Delivery Bike Parts welcomes customers in Botswana, Lesotho, Zimbabwe, Mozambique and Malawi. We supply high-quality, prequalified replacement motorcycle parts for the exact models and configurations described in our catalogue. International customers must organise their own courier or freight forwarder to collect purchased goods from our branch in South Africa.

How international ordering works

  1. Select the parts required and confirm the motorcycle model and product application.
  2. International checkout is not yet active for these countries. Contact our online orders team to request a quotation and receive payment instructions. We will confirm collection once the order is paid and ready.
  3. Arrange and pay for your own courier. The courier must be able to collect in South Africa and arrange the necessary cross-border transport and customs procedures.
  4. Provide your order number, nominated courier's name and contact number, intended collection branch, waybill or collection reference, and proposed pickup time to our online orders team.
  5. We will confirm when the order is paid, prepared and authorised for collection. Do not dispatch your courier before receiving collection confirmation.

Courier and shipping charges

Delivery Bike Parts does not book or pay for international courier services under this arrangement. The buyer is responsible for courier charges, cross-border freight, insurance if required, brokerage, storage or customs handling charges, and destination-country import duties and taxes, except where applicable law requires otherwise for a valid consumer claim.

Important: A checkout option displaying R0.00 for “Buyer-arranged courier collection” means that no transport charge is collected by Delivery Bike Parts. It does not mean free international shipping. The customer must arrange and pay the courier separately.

Collection locations

Pretoria: Unit 11, AutoZone Centre, 387 Struben Street, Pretoria Central, South Africa. Branch: 076 230 5585.

Cape Town: Unit 41B, Leonardo Park, 9 Parklands Main Road, Parklands 7441, South Africa. Branch: 075 087 1639.

The collection branch depends on stock availability and the confirmed order. Collection is by prior arrangement only. Goods will not be released until the full payment has cleared and the courier's collection authority has been checked.

VAT and customs documents

Orders are priced in South African rand (ZAR). South African VAT may apply, even when the buyer resides outside South Africa. Customer-arranged courier collection is ordinarily treated as an indirect export; any VAT relief or refund is subject to applicable SARS rules and documentary requirements. Do not assume that an international order is automatically VAT-free.

We can provide the applicable sales or tax invoice and packing information for goods supplied. Customers and their appointed couriers must make suitable arrangements for cross-border transport, export and import customs formalities, and any documents or permits required for the specific goods and destination. Delivery Bike Parts will cooperate with mandatory South African customs obligations as applicable. Goods subject to export, import or hazardous-goods restrictions may need additional arrangements or may not be eligible for collection.

International Returns, Wrong Orders and Faulty Items

Customer-arranged courier and return costs: Delivery Bike Parts does not provide or pay for international return couriers as a general service. A customer who wishes to return an item must contact us for authorisation before booking any return transport. Any return must be sent to the South African branch or address confirmed by Delivery Bike Parts.

Incorrect orders or parts selected by the customer

The customer is responsible for selecting the correct motorcycle model, engine version, part specifications and quantities. If the customer ordered an incorrect or unsuitable part, supplied incorrect information, or changes their mind, the customer is responsible for all return and replacement shipping charges, cross-border courier charges, customs clearance, duties and any associated costs. Acceptance of a discretionary return is subject to our returns policy and applicable law. Replacement transport is arranged and paid for by the customer.

Parts alleged to be faulty or not as described

If a part is alleged to be defective or unsuitable for the exact motorcycle model and configuration stated in its product listing, the customer must contact Delivery Bike Parts before returning it, with the order number, photographs and a description of the issue. We may request further information or inspection so that the claim can be assessed fairly. The customer should not incur return-courier expenses without first agreeing the return process with us.

Delivery Bike Parts does not automatically accept liability for international return transport charges simply because a customer reports a fault. However, where a defect, incorrect item supplied by us, or other non-conformity gives the customer rights under applicable consumer-protection law, we will provide the remedy and bear reasonable return transport costs to the extent legally required. This includes any non-excludable rights under South African law where applicable.

Courier transit damage and collection evidence

Customers appoint and pay their own carriers for international orders. Loss or damage caused by the appointed courier after authorised collection should be reported promptly to the courier, supported by photographs and waybill or collection evidence. Any responsibility imposed on Delivery Bike Parts by applicable law remains unaffected.

Direct-fit assurance: Our direct-fit guarantee applies to the exact motorcycle model and configuration expressly specified for the listed part. It does not extend an item to a different model, configuration or specification chosen in error by the customer. These terms do not limit statutory rights that cannot lawfully be excluded.

Useful ordering and guarantee information

International order assistance

Contact our online order team on WhatsApp +27 68 416 8306 or info@deliverybikeparts.co.za. Please include the destination country, the products required and your preferred collection branch.