Delivery Bike Parts Direct-Fit Quality Guarantee

Our Direct-Fit Quality Guarantee

Delivery Bike Parts supplies high-quality, prequalified replacement motorcycle parts sourced from reputable suppliers. Our parts are selected for a direct fit to the exact motorcycle models, engine variants and configurations stated on the individual product listing. They are replacement parts and are not necessarily genuine manufacturer-branded parts.

What direct-fit means

When a product is listed as suitable for a specified motorcycle model and variant, it is intended to install in its designated position using the motorcycle's correct mounting points, connections and specifications, without modifications to make an otherwise incorrect part fit. Individual listings govern what is supplied, including quantities and model-specific limitations.

Choosing the correct part

Before ordering, check the motorcycle make and model, production year where relevant, engine version, brake type, size or electrical connection and any fitment notes on the product page. If your motorcycle has been modified or you are uncertain about the correct variant, contact us with part photographs and measurements for assistance.

Report a fitment or quality problem

  1. Contact us at info@deliverybikeparts.co.za with your invoice or order number.
  2. Provide the motorcycle model and relevant specifications, photographs of the part, its packaging and the original component, and an explanation of the problem.
  3. Where relevant, provide the mechanic's inspection findings and do not modify an apparently unsuitable component to force installation.
  4. We will assess the claim against the stated application, confirm the next steps and arrange an appropriate remedy where the claim is valid.

Incorrect customer selection versus a product problem

If an item is correctly described and supplied but the customer selects it for a different model, year, engine variant or configuration, return arrangements and transport costs are normally the customer's responsibility, subject to law and our returns policy. If a product is faulty, unsafe, not as described or does not fit the exact stated application, we will assess and honour the statutory rights and any applicable direct-fit guarantee.

Statutory consumer rights

Nothing in this guarantee reduces rights that cannot legally be excluded. Where the South African Consumer Protection Act applies, qualifying defective or non-compliant goods are subject to the remedies and supplier responsibilities provided in sections 55 and 56, including the applicable six-month implied warranty and the statutory position on return expenses. These protections apply irrespective of a general store returns policy.

International purchases

For customer-arranged cross-border collections, read our International Orders and Returns page. Do not book international return transport before contacting us about the claim. Customer ordering errors do not automatically make Delivery Bike Parts responsible for international return freight; statutory obligations for qualifying faulty or incorrectly supplied goods remain applicable where required.

Need assistance? Contact our online orders team on WhatsApp +27 68 416 8306.