International Courier Collection & Handover
International Courier Collection & Handover
Delivery Bike Parts allows customers in Botswana, Lesotho, Zimbabwe, Mozambique and Malawi to appoint and pay their own courier or freight forwarder to collect paid orders from our confirmed South African branch. Delivery Bike Parts does not supply international transport under this arrangement.
Before appointing your courier
- Place your order or obtain a confirmed quotation, and check the exact motorcycle model, variant, part number and quantity.
- Wait for confirmation that payment has cleared and that your order is packed and ready at the nominated branch.
- Provide the online orders team with the collection authorisation details below.
- Do not send a courier until we approve the proposed collection date and time.
Collection authorisation details
- Delivery Bike Parts order or invoice number
- Buyer or business name and a contactable telephone number
- Appointed courier/freight-forwarder business name, contact details and driver or collector identification
- Waybill or collection reference and the destination country
- Confirmed collection branch and proposed collection date
- Written authorisation from the buyer for the nominated courier to collect the specified order
Suggested customer authorisation message
Send the following details to our online orders team by email or WhatsApp. Complete every relevant field:
Buyer / company: [name]
Delivery Bike Parts order or invoice number: [number]
Destination country: [country]
Collection branch: [Pretoria / Cape Town, as confirmed]
Appointed courier / freight forwarder: [name]
Courier contact telephone: [number]
Waybill / collection reference: [reference]
Proposed collection date: [date]
Number of packages expected: [count, subject to final packing]
Authorisation: I authorise the courier named above to collect the specified paid order on my behalf. I have arranged and will pay for the courier and understand that collection is subject to Delivery Bike Parts confirmation.
Customer name and date: [name and date]
For the customer's protection, we may verify this authorisation using the buyer's existing contact details before releasing the goods.
At collection
We check that the order is fully paid, confirm the items and packed quantities against the invoice or packing list, record package count and handover condition, and obtain a signed collection record or waybill from the appointed collector. We may take packing and collection photographs for order verification. Courier collection may be refused or postponed if payment, identification, documentation or authorisation is incomplete.
After handover
The customer is responsible for the contracted courier's international delivery charges and the agreed transit insurance or other courier services. Responsibility for loss and damage is subject to applicable law, the relevant contracts and evidence of when any loss or damage occurred. Report any discrepancy promptly with photographs and the courier waybill.
International returns for customer ordering mistakes are handled in accordance with our International Orders terms. Mandatory rights relating to faulty or incorrectly supplied goods remain unaffected.
Confirm your collection
Send your order and courier details to info@deliverybikeparts.co.za or WhatsApp +27 68 416 8306. The team will confirm whether your order is to be collected in Pretoria or Cape Town.